Privacy notice

Last updated: . Document under legal review prior to publication.

This notice describes how Synapta Labs processes the personal data you provide, under the Mexican Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP) and its applicable regulations.

1. Controller

Synapta Labs is the controller responsible for processing the personal data collected through this site and its support channels (WhatsApp and email). For any matter related to this notice, you may contact us through the means indicated below.

2. Data we collect

We may collect: name, contact details (phone, email), shipping address and the information needed to process and deliver your order. We do not collect sensitive personal data. We do not request clinical or health information.

3. Purposes

Primary purposes (necessary for the relationship): handle inquiries, process and ship orders, manage payments, provide follow-up and support, and comply with legal and tax obligations.

Secondary purposes (optional): send information about availability and news. You may object to these at any time without affecting the main relationship.

4. Transfers

Your data may be shared with providers that help us operate (shipping carriers, payment processors, messaging) solely to fulfill the above purposes. We do not sell or rent personal data to third parties.

5. ARCO rights

You may exercise at any time your rights of Access, Rectification, Cancellation and Opposition (ARCO), as well as revoke your consent, by sending your request through the contact means. We will address your request within the legal timeframes.

6. Retention and security

We keep data only for the time necessary for the described purposes and to comply with legal obligations. We apply reasonable administrative, technical and physical security measures to protect your information.

7. Cookies and web technologies

The site may use cookies or similar technologies for its operation and to measure site usage in aggregate. You can disable them from your browser settings; some functions may be affected.

8. Changes to this notice

We may update this notice. The version in force will always be available on this site, with its last-updated date.

9. Contact

To exercise your rights or resolve questions about this notice, reach us via WhatsApp.